Refund policy
Last Updated: July 2026
At Coconut Cove Studio, we want you to love your tropical-inspired products. If there is an issue with your order, we are here to help and will work with you to find a solution.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging where applicable.
- You must provide your order number and proof of purchase.
- Return requests must be submitted within 14 days of the delivery date.
To start a return request, please contact us at:
Email: rochelle@coconutcovestudio.org
Please include:
- Order number
- Product name
- Reason for return
- Photos of the item (if applicable)
Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is:
- Damaged
- Defective
- Incorrectly fulfilled
We recommend using a trackable shipping service when returning an item. Coconut Cove Studio is not responsible for items lost during return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you regarding approval of your refund.
If approved:
- Your refund will be issued to the original payment method.
- Refunds are processed within 5–10 business days after approval.
- Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photos showing the problem
If approved, we will provide a replacement or refund solution at no additional cost.
Exchanges
At this time, we do not offer direct exchanges.
If you need a different item, please request a return (if eligible) and place a new order separately.
Order Cancellations
Because many of our products are made-to-order and sent into production shortly after purchase, we do not accept order cancellations once an order has been submitted.
Please review your order details carefully before completing checkout.
If you believe there is an issue with your order immediately after purchase, contact us as soon as possible and we will do our best to assist.
Non-Returnable Items
For health, safety, and production reasons, certain items may not be eligible for return, including:
- Personalized or customized products
- Items damaged after delivery due to customer use
- Items returned without prior approval
- Gift cards (if applicable)
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order cannot be delivered due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.
Final Sale Items
Items marked as final sale cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
Contact Us
If you have questions about returns or refunds, please contact:
Coconut Cove Studio
Email: rochelle@coconutcovestudio.org
We appreciate your support and want every Coconut Cove Studio experience to feel like a little piece of paradise.